Effective Date: [May 1, 2025]

Sky-sage.com (“Sky-sage”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of its users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, including our website, mobile applications, and related services (the “Platform”).

This Privacy Policy complies with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and incorporates requirements from the European Union’s General Data Protection Regulation (GDPR), the United Kingdom’s GDPR (UK GDPR), the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), Australia’s Privacy Act 1988, and New Zealand’s Privacy Act 2020.

1. Collection of Personal Information

We collect the following types of personal information:

Account Information: When you sign up, we collect your name, email address, phone number, password, and profile photo.
Travel and Profile Information: Information related to your flights, languages spoken, biographical information, and travel experience.
Verification Information: Passport or government-issued ID, and optionally, background check consent.
Payment Information: Bank account details (for Companions) and payment method details (for Travelers).
Communications: Messages exchanged through the Platform and interactions with customer support.
Usage Data: Information about how you use the Platform, including pages visited, device type, IP address, browser type, and operating system.

2. Use of Personal Information

We use your personal information for the following purposes:

To create and manage your account
To facilitate bookings and payment processing
To verify identity and conduct background checks (where applicable)
To communicate with you and provide customer support
To improve the functionality, security, and user experience of the Platform
To comply with legal and regulatory obligations

To maintain the integrity and safety of the Platform, authorized Sky-sage.com administrators, including technical support staff and developers, may access and monitor conversations exchanged between users via the in-platform messaging system. This monitoring is limited to the Sky-sage.com portal and is conducted solely for purposes such as fraud prevention, dispute resolution, compliance, and quality assurance.

We also use SMS and email notifications to inform users (including Travelers and Companions) about account activity, booking confirmations, status updates, and time-sensitive information regarding their listings or scheduled travel.

We may share your personal information with:

Other users, to the extent necessary to facilitate bookings and communication
Service providers who assist with payment processing, background checks, customer support, and technical infrastructure
Legal or regulatory authorities if required to comply with applicable law or lawful requests
Third parties in connection with a merger, acquisition, or sale of assets

We do not sell or rent your personal information to third parties.

Sky-sage.com does not collect or store your financial account credentials. All payment-related information is handled directly by the selected payment processor in accordance with their own privacy and security policies.

When creating a profile, users are informed that their first name will be displayed publicly on their profile and search listings. This is intended to personalize the experience while preserving user privacy. Full names, contact details, and other sensitive information are not made publicly available through the Platform.

4. International Transfers

Given the nature of our services, your personal information may be transferred to or accessed from outside your province, territory, or country of residence, including jurisdictions that may not have the same level of privacy protection. In such cases, we take reasonable steps to ensure that your information receives adequate protection. For clarity, our servers and primary infrastructure are hosted in the United States of America.

5. Legal Basis for Processing (EU/UK Users)

Our legal bases include:

Contract: To manage bookings and deliver services
Consent: For email marketing and certain cookies
Legitimate Interest: For fraud prevention and platform integrity
Legal Obligation: To comply with applicable laws

5. Rights by Jurisdiction

Depending on your location, you may have the following rights:

Canada / Australia / New Zealand:

Access and correct personal information
Withdraw consent
Lodge complaints with local privacy authorities

EU/UK (GDPR/UK GDPR):

Access, correct, delete, or restrict processing
Object to processing
Data portability
Withdraw consent
Lodge a complaint with a supervisory authority

California (CCPA/CPRA):

Know what data is collected and how it is used
Request deletion or correction
Opt out of sale or sharing of personal information
Non-discrimination for exercising rights

To exercise any of these rights, please contact us at [contact@sky-sage.com].

7. Automated Decision-Making

We may use automated tools to assist with risk assessments, fraud detection, or user matching. These tools do not make legally significant decisions without human oversight.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting obligations. For example, messaging data may be retained for 12 months; payment records for up to 7 years.

9. Security Measures

We use administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

10. Cookies and Tracking Technologies

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of such sites. We encourage you to read their privacy policies.

11. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of such sites. We encourage you to read their privacy policies.

12. Children’s Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. In jurisdictions where parental consent is required for users under 16 (e.g., EU), such consent will be sought if needed.

13. Changes to This Privacy Policy

We do not sell or share your personal data for cross-context behavioral advertising. If this changes, we will provide a “Do Not Sell or Share My Personal Information” link.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Continued use of the Platform after changes constitutes your acceptance.nstitutes your acceptance.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: contact@sky-sage.com.

Australian users can contact the OAIC (www.oaic.gov.au), and New Zealand users may reach the Privacy Commissioner (www.privacy.org.nz).

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